Shipping Roadside Assistance in Bank-Owned Insurance

Context

Etiqa, a bank-owned insurance subsidiary, needed a customer-facing roadside assistance application. The app had to handle real-time service requests, provider dispatch, and customer tracking — all within the compliance framework of a financial institution.

Constraint / Problem

Bank-owned subsidiaries inherit the parent's compliance and security requirements. Every architectural decision required sign-off from both the insurance business unit and the bank's enterprise architecture team. Technology choices were restricted to the approved stack. Third-party integrations needed security assessments that added weeks to each vendor onboarding.

Action Taken

Built the application on Angular (frontend) and NestJS (backend) with MongoDB as the primary data store. Chose MongoDB specifically for flexible schema design — roadside assistance cases have variable data structures depending on incident type, provider availability, and customer location. Designed the API layer to handle real-time status updates without polling overhead.

Outcome / Result

Application shipped and went live for Etiqa customers. The flexible schema approach in MongoDB proved correct — new incident types were added post-launch without database migrations. The compliance overhead added to the delivery timeline but the architecture handled the regulatory constraints without rework.